China’s cross-border e-commerce (CBEC) market is massive and still growing. In 2023, China’s CBEC import-export value hit about RMB 2.38 trillion (US$331 billion). Roughly 188 million Chinese consumers (about 80% of urban shoppers) now buy imported goods online, making CBEC “a major sales channel for foreign brands targeting Chinese buyers”. These trends mean China accounted for nearly half of global e-commerce sales by 2023. To fuel this growth, the government offers incentives: for example, under China’s CBEC retail import scheme most orders below ¥5,000 (~US$730) are duty-free. However, succeeding in this market requires more than low prices. Chinese customers demand premium service, studies show…